Returns Policy

How can I return an item?

If you have decided not to keep an item, bought online, and wish to return it by post, please complete a return request form on and send it back to us in a new and unused condition together with the product’s original packaging and labelling within 14 days of purchase.


To return via post, follow these simple steps: 


  1. Please complete the return request form

  2. Place the completed form inside your parcel

  3. Take your parcel to any Post Office and return to...


FAO: Hit the Trail Customer Returns


Unit 43 Bookham Business Park

Church Road

Great Bookham


KT23 3EU


We regret to inform you that we cannot be held responsible for returned goods that become lost in transit. We therefore strongly recommend that you use a recorded/insured delivery service and keep a record of this.


If you simply do not like your purchase, you will need to return the item at your own expense. If the item you have received is wrong or faulty, postage will be reimbursed.


Note: Due to health and safety regulations, we are unable to accept goods which are not returned in a clean and dry condition.


Received a faulty item?

For information on how to return a faulty item for refund please contact us directly at


This does not affect your statutory rights.


Consumer right to cancel.

If you wish to exercise your rights to cancel your order under the Consumer Contracts Regulations, you need to inform us in writing, (by letter, email or by completing the returns form on your delivery note) and send this with the new and unused product(s), (in their original packaging with all labelling attached), within 14 days from the date you receive your goods. We will refund you the costs of the goods including the original postage cost paid, but you will need to pay the cost to get the goods back to us.

If in doubt, please contact us before you make your purchase.


This does not affect your statutory rights.

Returns form

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